Resource Management |
Resource Management is a web-based application which provides companies with the
facility to input and maintain resource details and manage resource availability
skills, knowledge and other information needed by operational and management personnel.
It is designed to provide significant help to service organisations when planning
the required shift patterns, man hours, holiday allocations, overtime requirement,
auto time sheet approval and automated rota generation. All the above activities
are planned taking into consideration working time directive, business rules and
procedures.
The key function of this module is to provide the necessary resource related
information to the Call Management module where the calls can be auto assigned
to the best possible resource. This module will also work as an interface between
a legacy system and Call Management module in providing the necessary resource
information in assisting to auto assign a call.
The Resource Management module can be used as a stand-alone module or in combination
with the range of Service Management modules to provide the benefit of a fully
integrated System
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Features |
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Facility to gather and maintain resource details for day to day departmental
and operational needs
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Generate various shift patterns in accordance with working time
directive to meet the operational needs
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Resources skills, tools, certificates and permits are managed.
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Resources operational areas, various teams, departments and field
resource location are captured and maintained.
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Manages various tasks i.e. Holiday, Sick, Meeting, Training etc. based on business rules
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The information gathered in this module is used to generate Timesheets,
Rota and Task Diary to meet the employee and operational needs
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Benefits |
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Multi-skilled resource operating on various shift patterns supports customers with
multi-contracts in various locations and can be managed over 24x7 time span with
minimal effort.
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All the Resource Holiday, Sick, Meeting, Training requests can be auto authorised
based on the defined business rules and only the exceptions need manual authorisation
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All the activities during the shift time are captured by the system against predefined
project codes which generates an automated timesheet against each resource
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